Refund policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must:
- Be unworn, unwashed, and unused
- Have original tags attached
- Be in original packaging
- Be free of stains, odors, pet hair, or damage
Items returned that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Clearance items
- Gift cards
- Personalized or custom products
- Intimate apparel and accessories (if applicable)
How to Start a Return
To initiate a return, please contact us at:
Email: hello@forever40.store
Please include:
- Your order number
- The item(s) you wish to return
- Reason for return
Once your request is approved, we will provide return instructions.
Refunds
After we receive and inspect your return, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional processing time.
Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The item is defective
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will work quickly to resolve the issue.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different size or color, please return the original item and place a new order.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After processing begins, orders cannot be canceled.
Lost or Stolen Packages
Forever 40 is not responsible for packages marked as delivered by the carrier.
If your package is lost or stolen, please contact the shipping carrier directly and notify us so we can assist where possible.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Forever 40 Customer Support
Email: hello@forever40.store
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Forever 40
Look Good. Feel Confident. Be Forever 40. ♡